As with the Standard Membership the Premium Servus Online Membership package allows your customers to fill out an independently monitored customer feedback form in relation to your website. The survey has been designed to capture information relevant to a customer’s experience of your website and their experience in interaction with your organisation online.
Your company can demonstrate a customer focus and responsiveness from the very first feedback. Your organisation can start collecting valuable information in a matter of minutes after signup.
The Servus Online Premium Membership feedback survey can be branded to suit your organisations web site; see sample here.
The Premium package also includes up to 5 user and email accounts that allow access to client feedback and reporting data, additionally notification of feedback received can be sent at varying time frames to allow you to be more proactive in responding to customers at different management levels.
The Premium Servus Online package includes:
1) An individual customer administration account.
2) The rights to display the Servus Online Logo with your current accreditation level.
3) 5 separate user accounts to allow different members of an organisation to manage customer feedback via a secure login and reporting of your customer surveys.
4) A selection of report notifications to be sent to management via email to 5 designated recipients.
5) The use of your company branding on Servus Online Customer Feedback to reinforce your commitment to improving your customer’s service experience. Click here for an example.
Contact us for pricing.
To sign-up now, click here.
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